Warranty
and
Returns
Have you received the wrong or perhaps a faulty product from us?
At MOTRIX, all products are carefully inspected before shipping.
If you receive the wrong or a faulty item, please take the photos or videos and report to our sales team within six months of the shipment date.
Receipt
At MOTRIX, we understand the importance of receiving your goods. Each batch is carefully packaged and prepared to ensure safe delivery to you. We are committed to providing efficient and reliable collection services to ensure that you receive every product you need on time.
Examine
Every product undergoes strict quality inspection before leaving our production line. Our team of professionals thoroughly inspects products to ensure they meet the highest industry standards and your expectations. These inspections guarantee that every product you receive is flawless.
Wrong product
Although we strive to avoid incorrect products, sometimes it may happen. If you receive any product that does not meet your expectations, please contact us immediately. We will handle it quickly and provide appropriate solutions to ensure your satisfaction and trust are restored.
Return the goods
Our goal is to ensure you are satisfied with our products. If you need to return an item, we offer a prompt and efficient return service. Please contact our customer service department and we will assist you with your return request and ensure you get a refund or replacement in the shortest possible time.