Account Login:
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(Q)How do I become a MOTRIX Membership?
- (A) Please fill out the Register form and wait for the verification from MOTRIX.
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(Q) What should I do if I forget my password?
- (A)using forget the password Please enter a valid e-mail address, your account information will be mailed to you shortly.
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(Q)Why I can’t log in to my member account?
- (A) Please contact your sales.
Orders:
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(Q)How could I modify my order?
- (A)Please contact your sales.
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(Q)How can I know if an item is in stock?
- (A)All stocks will be shown in ” Inventory Query”.
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(Q)How about the MOQ?
- (A) If the products are in ” Inventory Query” , the MOQ is 10 pcs for each item.
Service:
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(Q): What is MOTRIX’s extra service?
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(A): Laser / Print your own logo on products. Help you to design the package like box, cardboard, sticker…etc. Also help you to print out the package.
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Shipping:
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(Q)How can I track if my order has shipped?
- (A)We will provide you with the tracking numbers from the logistics company to ensure your shipment is going well.
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(Q)What kind of shipping method can MOTRIX provide?
- (A) We deliver your orders worldwide via common air couriers in best price. Such us: FedEx, DHL, UPS, TNT, Post Office.
Payment:
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(Q)What kind of payment method will be accepted?
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(A)
- 1.PayPal
- 2.Credit card
- 3.T/T remit to our bank accoun
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Returns & Warranty:
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(Q)What is the return policy?
- (A) See our complete “Warranty & Returns” under our Terms and Conditions.
